Museum Shop Customer Service

My Account
Ordering
Shipping
Payment
Membership Discounts
Order Cancellation and Changes
Returns
Damages
Corporate Gifts/Wholesale Orders
Contact Us
Disclaimer

My Account

Ordering

Orders may be placed online or by phone at 202.272.7706.

Alternatively, visit our award-winning Museum Shop at:

401 F Street NW
Washington, DC 20001

We are open Thursday through Monday 10 am to 4 pm. We are closed on Thanksgiving and Christmas.

You can save 10% or more as a member of the National Building Museum. Join today!

Shipping

All orders will be shipped via UPS Ground as quickly as possible; most orders will ship within 2-3 business days.

We cannot ship to P.O. Boxes.

Oversized items may incur an additional shipping charge, as indicated in product details.

Refer to the chart below for shipping charges.

Range	Rate
up to $25.00	$15.95
$25.01 to $50.00	$17.95
$50.01 to $75.00	$19.95
$75.01 to $100.00	$22.95
$100.01 to $125.00	$24.95
$125.01 to $150.00	$26.95
$150.01 to $200.00	$28.95
over $200.00	$30.95

Payment

We accept Visa, Master Card, and American Express.

The National Building Museum uses secure transaction software and Veri-Sign encrypted payment processing. Protecting the personal information you provide to process your order is important to us. Our privacy policy and practices can be reviewed in detail by clicking here.

Taxes apply to shipments within the District of Columbia.

Membership Discounts

In order to receive your membership discount, you must be logged in before checking out. To log in, enter your username and password in the proper fields at the top right corner of the screen. Your discount will be applied immediately. If you do not have a user name and password or are having difficulty, please contact our Membership Department at 202.849.2480 or via e-mail at membership@nbm.org.

Order Cancellations and Changes

Cancellations must be made before order has shipped by calling 202.272.7706 or email nbmshop@nbm.org and referring to the order number in your email confirmation. If your order has already shipped and you wish to make changes, additional shipping, handling, and restocking costs may apply.

Returns

All purchases of sale items are final.

All returns must be made within 30 days from the customer’s receipt of goods.

All items to be returned must be in original packaging/shrink wrap and in sellable condition.

Please enclose a copy of your receipt.

We do not accept responsibility for any returned item until it is received.

For additional information about return shipping, please call 202.272.7706.

Refunds for returned items will be credited to the original form of payment.

Shipping charges are non-refundable.

Damages

If an item was received damaged, please notify us within 5 days of receipt of order via email or at 202.272.7706.

All shipping and packaging materials must be retained in order to facilitate a credit or refund.

Corporate Gifts/Wholesale Orders

We offer a wide variety of items you can use as gifts for your business or organization. Volume discounts and shipping are available. For more information, please email nbmshop@nbm.org or call 202.272.7706.

Contact Us

If you have questions, comments, or suggestions, please email nbmshop@nbm.org or call 202.272.7706.

Disclaimer

All policies, prices, and shipping rates are subject to change without notice. While every effort has been made to ensure accuracy, we are not responsible for typographical errors in price or description.